PGO Trade UK Ltd
We are a business that specialises in supplying of pet, reptile and aquatic supplies and accessories to the trade only. We offer high-quality products and import dog cages, puppy playpens, metal pet runs, rabbit hutches, and guinea pig runs, chicken coops, and much more.
We also act as a Wholesaler for Ancol Pet Products, Trixie Pet Products, and RC Hagen.
We only stock quality products to make sure you are happy with them and want to return to us again and again for your pet supplies.
Our products are carefully handpicked for the UK market to assure they are suitable and to the desired quality levels.
We deal with independent pet shop owners, breeders, charities, and large pet store chains. We offer the same high service to all our customers.
We supply the pet trade with a quality pet, reptile, and aquatic supplies direct to their store/shop or warehouse. We deliver these items either by courier or pallet depending on quantity. We supply Vat invoices for all purchases from us.
Large orders delivered on pallets will only be delivered to the curbside. Delivery drivers are not permitted to load the items in your warehouse / store due to insurance purposes. As we use a wide range of couriers this insurance rule applies to all couriers.
Collection of items is available but is by prior arrangement only as some items are kept in different locations and is only available on a weekday.
Shipping is free in most areas but some will encounter a surcharge. We will contact you about this before dispatch if your order will be surcharged by the delivery company. You will then have the choice to pay the surcharge or cancel your order. Please enquire first if you would like a quote on shipping to your location. Please note any extra for shipping are purely the cost of the courier or transport companies’ additional fees to your location.
R.R.P is shown as recommended by the supplier this is for a guide only. You can sell at whatever price you wish. These prices include VAT.
Items are non-returnable. We do not operate on a sale or return basis.
If deliveries are rejected or if the place of business is not open, redelivery will be re-charged. If the items are returned to sender, the purchaser will be responsible for all charges including a restocking charge of up to 20% of the total invoice.
Warranties are not implied or given. If an item fails in a reasonable amount of time then it is your responsibility to return the item to us so we can speak to the manufacturer and ascertain if it is covered by their warranty policy, PGO Trade UK Ltd is a distributor and does not hold warranties for products and only act as a go-between the supplier and yourself. The supplier’s decision is final and we are unable to replace or credit items that have been refused as not been covered under any warranty. We are not responsible for any transport costs of replacing faulty items.
Items that are lost/damaged on delivery have to be reported within 24 hours of delivery so that we may make a claim with the courier. You will be required to provide photographic evidence of any damages. Please note we are unable to make claims after 24 hours with couriers.
We only supply Trade businesses in the Pet Trade and do not supply individual members of the Public. If you wish to sign up for an account please use the form on the website and your application will be reviewed. You may be required to supply more information to verify your business.
For more information regarding buying from us please follow this link https://pgotrade.co.uk/buying-from-us-terms-and-conditions/